ESCAPE OF WATER/CLEAN WATER DAMAGE

Do

• Turn off water and try to prevent any further damage.

• Mop up as much water as possible. Use a wet/dry vacuum if possible.

• If it is dry outside, open windows and ventilate room as much as possible.

• Be aware and careful of slippery surfaces etc.

• If you have a fan or other source, blow cold air through the room (unless mould/mildew is evident, in which case no method of air circulation should be used). Ensure windows are open before using a fan. Caution - do not use an electric fan or any other equipment on a wet floor.

Do Not

• Lift or remove carpets or soft furnishings etc outside.

• Apply heat to the carpet in an attempt to dry (this can cause shrinkage and possible structural damage).

• Use any cleaning solutions including bleach, detergents or disinfectants.

• Turn on/use any electrical items that may have been affected by water or condensation.

• Enter a room where standing water is evident if the sockets are submerged.

FLOOD/DIRTY WATER

Do

• Stay out of affected areas.

• Close doors to the affected areas as much as possible.

• Be aware and careful of slippery surfaces etc.

• Keep the temperature low and the affected room(s) ventilated by opening doors/windows to the outside.

Do Not

• Attempt to remove any affected items. This is due to possible health risks.

• Attempt to clean.

• Turn on/use any electrical items that have been affected by water or condensation.

FIRE/SMOKE DAMAGE

Do

• Open doors and windows to the outside as much as possible to help remove smoke odours.

• Keep the temperature low (keep the heating off for example).

Do Not

• Turn on/use any electrical items where soot is evident.

• Attempt to clean the soot.

• Use fans to ventilate

ACCIDENTAL DAMAGE/STAIN REMOVAL

Do

• Scrape up as much as possible with a spoon or palette knife (i.e. blunt edge) always working towards the centre of the spillage.

• Keep the stain damp by using a little plain warm water and a damp cloth.

• Cover ANY paint spillage with cling film or polythene to help prevent drying.

Do Not

• Lift the carpets or roll them up.

• Rub the stain.

• Use solvents, detergents, bleaches, disinfectants.